Click on "Manage Ticket Pipelines" from the top nav bar.

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After clicking on the manage ticket pipelines, you can see the the ticket pipeline which is associated to the your AppMon app

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Click on "Manage Ticket Pipeline"

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There you can do the following setting :-

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  1. Edit the description of the ticket pipeline
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  2. You can add the existing user by clicking on the add existing user dropdown
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  3. You can create a new user and you can add to that pipeline
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  4. You can make the users admin and non-admin from the toggle button
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  5. You can make the user status off or on by toggling
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  6. You can set the rule for sending the tickets between the users by clicking on the Distribute ticket among the users
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  7. You can set up email notifications also by clicking on the notification tab
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Other setup

Scan delay

It will take the inputs in seconds if u give 60 as scan delay then when we move the tickets from notification it will be visible after 60 seconds in the tickets

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ID prefix type

For every ticket one id is getting assigned if u want your ID in the format of YYMMDD then u can choose this or u can choose default also

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Auto assign users

Here if you toggle on then the tickets will automatically get assigned

Click on manage company - BangDB