Manage ticket pipelines
Click on "Manage Ticket Pipelines" from the top nav bar.
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After clicking on the manage ticket pipelines, you can see the the ticket pipeline which is associated to the your AppMon app
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Click on "Manage Ticket Pipeline"
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There you can do the following setting :-
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- Edit the description of the ticket pipeline
- You can add the existing user by clicking on the add existing user dropdown
- You can create a new user and you can add to that pipeline
- You can make the users admin and non-admin from the toggle button
- You can make the user status off or on by toggling
- You can set the rule for sending the tickets between the users by clicking on the Distribute ticket among the users
- You can set up email notifications also by clicking on the notification tab
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Other setup
Scan delay
It will take the inputs in seconds if u give 60 as scan delay then when we move the tickets from notification it will be visible after 60 seconds in the tickets
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ID prefix type
For every ticket one id is getting assigned if u want your ID in the format of YYMMDD then u can choose this or u can choose default also
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Auto assign users
Here if you toggle on then the tickets will automatically get assigned
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